Extract from Benjamin Joyner’s article “The Future of AI in Legal Aid: Legal Research, Self-Service and Collaborations”
This is part two of a two-part series. Read part one here.
Faced with overwhelming demand for their services, legal aid organizations have begun to build and deploy traditional and generative artificial intelligence-powered tools to improve intake, triage and referral processes.
Now, members of the legal aid community hope those initial experiments can clear the way for the adoption of a broader set of AI applications, such as enhancing legal research, improving back-office operations and introducing self-service options.
Different Motives
A key player in shaping how legal aid organizations will leverage AI going forward is Legal Services Corp. (LSC), the nation’s largest funder of legal aid organizations. Through its Technology Initiative Grant program, LSC disburses funds across a wide array of projects with the aim of identifying use cases where AI can help and sharing them across dozens of providers.
