Extract from Casey Custardo’s article “Litigation Strategy Moves at the Speed of Insight”
You’ve seen the subject line before: “Complaint Filed” or “Emergency Motion” or “IG Inquiry – Immediate Response Requested.”
It’s the end of the day. You were about to leave. But now you know you’re not going to make it to your kid’s soccer game.
By the next morning, leadership will want to understand what this means for the agency. What’s the exposure? Who was involved? What does the record actually say? How serious is this?
The answers are in the data, as they always are. But uncovering and organizing them isn’t always straightforward.
In fact, the data that stands between you and clarity feels endless. Years of communications across custodians, policy drafts that evolved over time (creating numerous versions of every document, every time), text threads layered with context that doesn’t immediately translate on the page, attachments referencing earlier drafts, side conversations, and decisions taking shape across long email threads.
