Doug Austin, eDiscovery Today: In SaaS Solutions, the Second “S” is Just as Important as the First

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Extract from Doug Austin’s article “In SaaS Solutions, the Second “S” is Just as Important as the First”

The move to the cloud is well documented and has been happening for years – remote work necessitated by the COVID-19 pandemic only accelerated it. . 

Today, we use cloud-based solutions for everything from office productivity (e.g., M365, G-Suite) to customer relationship management (Salesforce) to billing (Square, Bill.com) to email marketing (Mailchimp) and human resources (Paycor, SentricHR). 

And we certainly use them for information governance and electronic discovery.

Another term for cloud-based solutions is Software-as-a-Service (SaaS). This term isn’t as commonly used, but it’s important to know to fully understand what you get with cloud-based solutions. Most people focus on the first “S” (software), but the second “S” (service) is just as important as the first, if not even more important.

Read more here

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