Extract from George Socha’s “eDiscovery Leaders Live: Toni Millican of Reveal”
Toni Millican, Director, Customer Success, at Reveal, joins George Socha, Senior Vice President of Brand Awareness at Reveal, for ACEDS #eDiscoveryLeadersLive.
Toni recently joined Reveal as a Director on the Customer Success team. Before Reveal, Toni was with Trinity Industries, North America’s premier provider of railcar products and services. She joined Trinity in 2017 to build their eDiscovery program and then led the company’s data privacy, information governance, eDiscovery and litigation support functions and played an integral role in cyber threat protection. A certified eDiscovery Specialist with over 30 years of legal industry experience in both the public and private sector, Toni has an extensive background with implementation of enterprise-wide eDiscovery technology, development of litigation support procedures, and discovery management.
Toni shared her background, following with why she joined Reveal and comments about her role at Reveal. She talked about the onboarding process from its earliest steps when a client first comes on board to on-going support throughout the relationship. After discussing what successful customer success looks like, Toni looked at recent changes in the eDiscovery industry as well as how organization are using AI to good effect. She then talked about the need for internal eDiscovery subject matter experts and the value eDiscovery technology can offer in other arenas. Toni closed with thoughts about opportunities within the eDiscovery industry and advice for those hoping for a role like hers.
