Extract from Hanzo’s article “The complexity of Jira and Confluence data in eDiscovery—and how to tackle it”
Atlassian’s Jira and Confluence are powerful tools for collaboration, project management, and team alignment. However, when it comes to preserving and collecting data for legal or compliance purposes, they introduce unique challenges.
These platforms were designed for flexibility and productivity, not the rigorous demands of eDiscovery. Legal and compliance teams often face a daunting task: how do you defensibly preserve and collect the highly customized, intricate, constantly evolving data stored in these tools?
Let’s explore what makes Jira and Confluence so complex for eDiscovery and the strategies organizations can use to manage these challenges effectively.
Why preserving Jira and Confluence data is so challenging
Jira and Confluence were built for collaboration, but their features create obstacles for defensible data preservation. In Jira, workflows, comments, attachments, and metadata provide essential context for tasks. Similarly, Confluence pages are rich with collaborative edits, inline comments, and version histories. Capturing one element in isolation strips away this context, reducing the defensibility and utility of the data for legal purposes.
