Extract from Hanzo’s article “Why Keyword Search Isn’t Enough for Modern Collaboration—or How AI Can Help Detect Hidden Relevance in Digital Conversations”
It goes without saying, workplace communication has transformed. Gone are the days when structured emails dominated business interactions. Today, collaboration tools like Slack, Microsoft Teams, and Google Chat have taken center stage—filled with rapid exchanges, shorthand messages, GIFs, and reactions.
While these tools enhance productivity, they pose significant challenges for legal and compliance teams trying to reconstruct conversations and identify critical evidence in internal investigations, compliance audits, and litigation.
Just as workspace communication has changed, traditional keyword searches are rapidly becoming less reliable in this new digital landscape. Keywords can easily miss context, overlook emoji-based approvals, and fail to track discussions across multiple channels. This is where Spotlight AI provides a breakthrough, offering advanced AI-driven contextual analysis, sentiment detection, and pattern recognition to surface the full story behind digital conversations.
