Extract from Help Net Security’s article “Analytics and Automation Solutions to Help Contact Center IT Staff Ensure Compliance”
NICE’s survey, which focused on identifying the challenges of IT and compliance professionals, brought to light that 97% of those surveyed have at least one concern when it comes to their organization’s ability to meet today’s compliance requirements. These concerns ranged from the introduction of new regulations and growing threat of cyber-attacks to the increasing complexity of internal systems.
