Extract from Jim Gill’s article “No Longer Just Slack & Teams: Why Legal Departments Should Be Aware of Frontline Industry Collaboration Apps”
For the last few years, much discussion within the legal industry has centered on the rise of collaboration app usage and the complexities of collecting that data in case of litigation or internal investigation.
But most of the time, when people say “collaboration data,” they’re primarily referring to Slack and MS Teams, mainly because these are the predominant communication platforms used in traditional office settings where people sit in front of computers. However, that’s only one slice of the workforce who are utilizing collaboration applications to streamline processes and foster communication and teamwork.
Frontline Collaboration Applications
A new area of growth for collaboration apps is among frontline workers in industries like construction, retail, healthcare, hospitality, and others. Many forward-thinking companies use collaboration apps specializing in these frontline industries (Beekeeper is a great example) to streamline processes and increase security currently managed across disparate channels like email, SMS, employee portals, and physical document binders.
