Extract from Josh Aaron’s article “The Hidden Technology Risk Law Firms Can No Longer Treat as Background Noise”
When a Fortune 500 client sends a 50-page security questionnaire demanding evidence of endpoint protection controls within 72 hours, “we think our laptops are patched” is no longer an acceptable answer.
Most law firms learn about this gap the hard way. They rush to show they can spot compromised devices, prove patch compliance for remote attorneys, or wipe a lost laptop with sensitive documents. Endpoint management is now a client retention issue, not just an IT task.
Firms that lack visibility into their devices are losing opportunities before they even get to pitch.
Manual and semi-automated workflows rely on people and their knowledge. This is not “set it and forget” it. It requires ongoing enforcement and monitoring to keep systems in line with policy. As devices are added and updates occur more frequently, these old methods become complex to maintain. Delays build up, settings drift, and visibility becomes outdated.
