Michelle Ruch, Zapproved: How COVID Impacts Internal Investigations Best Practices


Extract from Michelle Ruch’s article “How COVID Impacts Internal Investigations Best Practices”

Every corner of every business has felt the impact of COVID-19. Yes, even in the normally staid realm of internal investigation. Not only are pre-pandemic investigations still simmering, companies also must prepare for a new category of COVID-related claims. As we get ready to enter a new year, now is a great time to check in on your protocols and establish some new internal investigations best practices.

COVID-19 has shifted the risk landscape in ways both obvious and subtle. Traditional workplace injuries might decline, replaced by a surge in virus-exposure claims. Remote working, and all the new devices and software it brings, is raising new cybersecurity and behavioral concerns. While these will still take some time to play out, it’s best to be prepared for what might be coming down the pipeline.

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