Mike Quartararo, ACEDS: Process Trumps Software All Day For Legal Operations

Extract from Mike Quartararo’s article “Process Trumps Software All Day For Legal Operations”

I feel like we all spend time at the beginning of each year predicting what will happen in the ensuing 12 months. By my count, in recent months, I have read more than 50 predictions for what will happen in legal technology in 2020.

Legal operations is not exempt from these predictions. Notwithstanding that it’s impossible to predict the future, we pile on and offer prognostications. And don’t get me wrong, I have no problem with this — I think it’s smart to look ahead and try to figure out what’s going to happen. It’s smart business, too. Every businessperson ever has probably heard hockey player Wayne Gretsky attribute success to the quote “Skate to where the puck is going.” (Gretsky’s father actually coined the phrase.)

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