Extract from Olivia Minnock’s article “OpenText: NatWest’s Selfie Service Highlights Importance of Partnerships and Customer Focus”
The bank will use biometrics and AI to match a selfie with a customer’s image on their photo ID, negating the need to come into a branch or post official documents.
NatWest’s announcement follows a successful pilot involving 60,000 customers, which the banks says showed a significant decrease in fraudulent applications. While NatWest is cited as the first high street bank of its size to offer a selfie option in the UK, it is used by Metro Bank as well as digital banks Monzo and Starling.
