Extract from Rob Mattern’s article “The State of Cost Recovery—Post COVID”
Law firm operations are different now. Obviously, the biggest impact of COVID has been the inception and continuation of the hybrid work environment. This has had a notable ripple effect in two ways—the first has been a kick in the pants for law firms to migrate to a digital working environment which has propagated a notable increase in onsite scan volumes.
The other has been an expected decrease in onsite volumes of B&W and color copies and prints. For firms that have been relying on this volume to maintain this recovery stream, this decrease has been disconcerting and calls into question the viability of recovery. For firms that have moved to scan recovery, the resulting increase in scan volume has lessened the impact of the decrease in copy/print volumes.
In comparing Mattern’s cost recovery data in 2023 and 2021, we can see many of those trends touched on in that survey solidified as firms have adjusted their cost recovery strategies to the hybrid environment. Here are some of those highlights.
