Extract from Rob Robinson’s article “A Chill in the Air: eDiscovery Business Confidence Survey Results – Winter 2019”
The eDiscovery Business Condence Survey is a non-scientic quarterly survey designed to provide insight into the business condence level of individuals working in the eDiscovery ecosystem. The survey consists of nine core multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. Additionally, the survey contains three optional questions focused on responder sentiment regarding the business operational metrics of days sales outstanding (DSO), monthly recurring revenue (MRR), and revenue distribution across customer bases. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate by ComplexDiscovery primarily via direct email invitations.
Initiated in January 2016, to date the survey has been administered thirteen times with 1,268 individual responses