Extract from Sarena Regazzoni’s article “Postmates Delivers Intuitive, Review-Ready Slack Data Exports With the Help of Hanzo Hold”
Postmates—a rapidly growing delivery service—considers the collaboration platform Slack to be a critical component of its business communications. As the importance of Slack has grown, the IT team was concerned by how long it took to search for and export data for internal investigations and ediscovery matters. Rather than having his engineers as a persistent bottleneck, the head of IT at Postmates was determined to find a solution that would allow HR professionals and lawyers to quickly search for, preserve, and collect Slack data themselves in its native format with all of the context available.
Key Issues
- Save time searching for Slack data in both public and private channels so as not to delay time-sensitive investigation and litigation matters
- Identify a solution that was intuitive enough that non-technical staff could use it, eliminating the IT bottleneck associated with Slack searches and data exports
- Integrate all aspects of Slack data management into the information governance framework at Postmates, including the existing ediscovery review platform
- Easily produce Slack data in its native format so it is contextual and legally defensible
Approach
Since adopting Hanzo Hold, Postmates has dramatically reduced the time required to search for, preserve, and collect data from Slack for internal investigations and ediscovery requests and they anticipate a significant reduction in time for any future data requests under new data privacy laws.
