The reliance on remote work, and the need to enhance the connection among teams, we’ve seen collaboration platforms and channel-based messaging applications like Microsoft Teams and Slack replace email inside of many companies. As a result now more than ever, business communications have become more collaborative and less formal in nature which has powered productivity, but has also changed the spectrum for data risk management and discovery response.
In this report, you will find the following observations:
- Collaboration tools are here to stay, which forever changes how businesses communicate and protect their data. Organizations will continue to look for various tools to facilitate remote work—increasing complexity and the need to invest in tools to manage data risk.
- Corporation legal, IT, and information governance recognize collaboration is in scope. Enterprises demonstrate the recognition that it’s no longer an option to ignore collaboration data and are implementing company-wide data preservation policies and including collaboration applications in their discovery and information governance playbooks.
- Experience with producing collaboration data litigation, investigations, and other discovery requests is increasing and fomenting urgency to have a solution. Confidence in managing collaboration data is dampening from 2020 as organizations realize the complexities dictate a need for new approaches.