Extract from Brad Harris’s article “Slack Connect Is Where Business Happens—But How Do You Manage the Risks?”
If your organization uses Slack, you’re already familiar with its benefits: rapid, streamlined internal communications without the hassle of emails. You can set up a meeting with a few quick messages and an internal Zoom integration or share files for collaboration without ever leaving the app. Slack is, as its tagline says, where work happens.
At least until you need to loop in an external partner—and then you’re suddenly back to emails and an overstuffed inbox.
That’s why Slack created Slack Connect, which allows users to access all the features of Slack while collaborating with external partners. Of course, the data within Slack Connect is business data and must be governed accordingly. And that, it turns out, can be a challenge.
How Slack Connect Is Replacing Email
Slack Connect enables users to invite external organizations to a collaborative Slack workspace, including direct messages and shared channels. It’s still Slack, so you can send an instant message, share files, and use Slack’s integrations (like Google Drive or Zoom), but now you’re not limited to your internal team.