Extract from Evolver’s article “Five Trends Shaping Federal Technology Infrastructure”
In the ever-evolving digital realm, government agencies face mounting pressure to revamp their digital infrastructure, catering to the dynamic needs of citizens and stakeholders alike. Drawing insights from industry authorities such as Gartner and Deloitte, we delve into the trends shaping federal digital infrastructure to provide an expert overview.
Hyperautomation: Empowering Citizen Services through Automated Processes
Governments are increasingly prioritizing business process automation, with a projected 60% of organizations focusing on this by 2026. Hyperautomation initiatives are at the forefront, supporting both business and IT processes to deliver seamless citizen services. This systematic approach involves the coordinated use of various technologies, including AI, robotic process automation, XaaS, low-code/no-code platforms, and packaged software.
Hyperautomation addresses critical challenges such as interoperability, collaboration, and data exchange, essential for maintaining service continuity in government. The rapid deployment of digital solutions, from chatbots to unified communications, has accelerated the adoption of automation technologies across government agencies.
