Extract from Onna’s article “Why You Should Be Using the Slack Discovery API for Compliance and eDiscovery”
Editor’s note: This post was originally published in October 2019 and has been completely revamped and updated for accuracy, relevance, and comprehensiveness.
Slack is a trailblazer in modern workplace communication. As more companies look to Slack as their primary communication tool, a growing volume of business records and sensitive information accumulates on its platform. From a productivity standpoint, this is excellent news. But from an eDiscovery standpoint? Legal teams are now navigating uncharted waters.
Thankfully, Slack offers a set of APIs that enable users to access data and simplify compliance and eDiscovery processes. If you’re unsure which APIs will best suit your needs, you’re in the right place. Our close partnership with Slack has given us valuable insight into how the Discovery API can make eDiscovery for Slack a relatively painless experience.
What sets Slack apart?
In early 2020, the surge in remote work rapidly increased Slack’s concurrent users from 10 million to 12.5 million within weeks. Three years later, nearly 20 million people rely on Slack for effective work collaboration, whether in the office, at home, or on the go. However, the very features that make Slack so appealing – such as images, gifs, videos, audio files, attachments, links, emojis, threads, channels, and the ability to edit and delete messages – also pose significant challenges for eDiscovery.